Order Fulfillment

What is the production time for an order?
For orders under 100 units, we expect 3-5 days in production before shipment. Higher quantity orders may take an extra day to manufacture.
Mon, 19 Oct, 2020 at 10:58 AM
Per Order Fulfillment Fee
The Fulfillment Fee offsets the cost of packaging your books for shipping in a durable, safe, and responsible manner. This fee is 1.50 USD and will appear a...
Thu, 16 Nov, 2023 at 9:45 AM
Where are the products produced and shipped from?
We have print facilities located in Australia, Canada, Europe, the United Kingdom, and the United States. Your order will be routed to the printer closest t...
Mon, 19 Oct, 2020 at 10:58 AM
What is the shipping time for an order?
We offer a variety of shipping methods. The transit time depends on shipping method and destination. For estimates, please review the shipping table on the ...
Mon, 19 Oct, 2020 at 10:58 AM
Are there any countries exempt from delivery?
Because FedEx is one of our primary carriers, we do not ship to the countries they do not service. See the attached file for a list of those countries.  ...
Thu, 17 Aug, 2023 at 1:22 PM
Do larger orders require a higher tier of shipping?
To reduce potential shipping method errors, we suggest shipping orders that are 15 pounds or more  via Ground instead of Mail or Priority Mail. The end weig...
Thu, 17 Aug, 2023 at 1:24 PM
Where can I view the status of my order?
We provide this information via the Print Job Details view.
Mon, 19 Oct, 2020 at 10:58 AM
How do I create a reprint?
One way to create a reorder is by simply repeating the process for initial print job creation with the same interior and exterior files. You can also cr...
Thu, 2 Nov, 2023 at 3:50 PM
What will be printed on my customers' packing slips?
Your packing slip profile can be customized on the User Account page in the Developer Portal. The return address provided in the packing slip profile will b...
Fri, 17 Jun, 2022 at 11:59 AM
Shipping FAQ
Lulu is a print-on-demand company, so any physical products purchased will need to be printed and bound before they are shipped. This includes books, yearbo...
Wed, 16 Aug, 2023 at 3:10 PM