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Order Fulfillment
Order Fulfillment
Per Order Fulfillment Fee
Each order has an added fulfillment fee. The fulfillment fee is the same regardless of the number of items in the order, but it varies based on the currency...
Fri, 17 May, 2024 at 1:44 PM
What is the production time for an order?
For orders under 100 units, we expect 3-5 days in production before shipment. Higher quantity orders may take an extra day to manufacture. Due to the busy...
Thu, 3 Oct, 2024 at 12:05 PM
Where are the products produced and shipped from?
We have print facilities located in Australia, Canada, Europe, the United Kingdom, and the United States. Lulu's order routing system is automated ...
Thu, 3 Oct, 2024 at 12:21 PM
What is the Shipping Time for an Order?
We offer a variety of shipping methods. The transit time will depend on the shipping method and destination. We have a Shipping Options endpoint that wi...
Mon, 30 Sep, 2024 at 8:46 AM
What Will Be Printed On My Customers' Packing Slips?
Your packing slip profile can be customized on the User Account page in the Developer Portal. The return address provided in the packing slip profile will b...
Thu, 3 Oct, 2024 at 12:46 PM
Are there any countries exempt from delivery?
Because FedEx is one of our primary carriers, we do not ship to the countries they do not service. See the attached file for a list of those countries. ...
Thu, 17 Aug, 2023 at 1:22 PM
Where can I view the status of my order?
We provide this information via the Print Job Details view.
Mon, 19 Oct, 2020 at 10:58 AM
Shipping FAQ
Lulu is a print-on-demand company, so any physical products purchased will need to be printed and bound before they are shipped. This includes books, yearbo...
Fri, 17 May, 2024 at 1:58 PM
How Do I Set Up Automatic Payment/Fulfillment For My API Orders?
You can set up automatic payment when you have an active, unpaid order on the Print Job Portal in your Lulu Developer Account. Activating Auto Pay Log ...
Thu, 3 Oct, 2024 at 4:15 PM
Can I Take Pre-Orders With the API?
Our Print API is a custom solution and you can build pre-orders into your integration. You would withhold sending us the print requests until you are ready ...
Mon, 30 Sep, 2024 at 8:37 AM
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